Customer Care & Help

Payments and Orders

What payment methods do you accept?

We currently accept payments through PayPal, Visa, Mastercard and Maestro cards. We’re sorry but we don’t currently accept payment by American Express.

Can I cancel my order?

Please contact us in regards to cancelling an order.

I have received a faulty tyre

You don’t need to worry, as the tyre gets delivered straight to the fitting centre, they will do all the work for you. However, contact us if you would like anymore information.

The site doesn’t recognise my postcode

Try just entering the first part of your postcode, rather than the full thing.

I ordered the wrong size by mistake

There won’t be a charge for changing it over. Contact us with your current order and the changes that you would like to make. Then, we’ll do all the rest and get back to you.

What does the price of my new tyre(s) include?

The all-inclusive price includes everything, from the tyre itself, to the fitting and disposal.

Is there a disposal fee?

No, disposal is covered in the all-inclusive price.

Adverse weather

We work closely with our suppliers and distribution team and will always aim to let you know if the weather has delayed the delivery of your tyres. If you are currently experiencing adverse weather in your area, please contact us or with your fitting centre direct to check your appointment before you travel. If you want to delay your fitting because of the weather we'd be happy to arrange for this you.

Car Tyres

What does wheel alignment cover?

Wheel alignment can improve the life span of a tyre as it improves the road handling. This is an extra £29.99.

What do I need to know about tyre law?

Take a look at our tyre saftey page for more information.

What tyre size do I need?

Take a look at our tyre info page for more information.

Which tyres are right for my car?

Take a look at our tyre info page for more information.

What is tyre performance labelling?

Take a look at our tyre saftey page for more information.

You’ve not listed the tyre brand I want

We aim to offer a range of tyres to suit all budgets. Please contact us with the tyre brand and size you are looking for and we'll do our best to supply these to you.

Why does my car not appear when I enter my registration number?

We check the vehicle type on DVLA's database from the registration of the car you enter. Recent private number plates may not appear, if you are concerned that your vehicle has not been found please contact the DVLA at www.dft.gov.uk/dvla. You can still order tyres with us by entering the tyre size via the homepage. Contact us for further assistance.

Tyre fitting

Where is my nearest tyre fitter?

Simply enter your postcode into our tyre finder to find the closest fitter to you. They are always in a 30-mile radius of your location.

Are the tyres fitted by mechanics?

Every single technician that we work with is qualified to City and Guilds standards.

We carefully select all of the local fitting centres that we work with and they are regularly audited.

Will fitting cost me any extra?

No. All of our prices come with no hidden costs, they include fitting, balancing and disposal.

What does the price of my new tyre(s) include?

There are no hidden extras, our price includes your tyres, fitting at a tyre station convenient to you, as well as providing tyre valves (we only provide standard tyre valves, specialist valves, including pressure sensor valves are not included in out fitting price) wheel balancing and disposal of your old tyres. Payment will be taken when your tyres are fitted.

Can I change my fitting time?

Please email us directly to change your fitting time. Please include your order details, preferred fitting time and telephone number.

Should I call the garage ahead of my fitting?

You don’t need to call the garage before you arrive as we do everything for you.

We’ll send you a confirmation email after you’ve placed the order and the tyres will be sent to your chosen fitting centre.

Then, we’ll send a confirmation text if you provided your mobile number.

What do I need to take with me?

All you need to take is the reference number on your confirmation email.

Will paperwork be provided by the garage upon completion?

After completion, you will receive an invoice and payment receipt.

What happens to my old tyre(s)?

We dispose the tyres via government approved companies.

This is included in your price.

How long will fitting take?

This will completely depend on the size, type and number of tyres that you’re getting fitted. However, 30 minutes is a rough estimate.

The technician at the fitting centre will give you a more accurate timeframe on your arrival.

Can my tyres be fitted at home?

Unfortunately, your tyres can’t be fitted at home. We only fit tyres at professional service centres. You can choose the closest one to you and choose a fitting time that is most convenient for you.

What if I have Centreless Alloys?

Some vehicles such as Citroens and Peugeots have alloy wheels which do not have removeable centre caps. These are called Centreless alloys. If your car has centreless alloys, a universal adapter is needed in order to complete a tyre fitting. We would always recommend calling a garage prior to booking an order to check if they have the ability to complete the fitting. If there is not a local garage in your area which has this universal adapter, it is advised that you to go to a Citroen or Peugeot dealer.

Is there a fee for casing disposal?

No. The price you pay for your new tyres includes the disposal of old ones. Old casing is disposed of responsibly through a government registered environmental disposal company.

Can you arrange a puncture repair?

We’re sorry no, this isn't a service we offer. If you feel the puncture may be repairable, we recommend you visit a local garage and ask them to take a look at your tyre so they can let you know if it can be repaired.

Can you arrange laser wheel alignment?

We can offer this service at an excellent rate in certain garages. If the garage you choose has this service available you will see this as an option to add to your order before you confirm it.

Why do you need my contact details?

We ask for an email address so that we can send you confirmation of your order. We would also like to have a contact number for you so we can get in touch with you quickly with any questions about your order. We'll also send you confirmation of your order by text if you provide a mobile number.

Product information

Will I receive a guarantee?

The fitting centre will provide you with a 12-month workmanship and product guarantee.


Please be aware that it only covers any faults or issues that arise from the fitting. It doesn’t cover any damage from wear and tear.

What does the warranty include?

RAC Tyres are covered by a minimum 12 month manufacturer warranty. The warranty covers defects from the manufacturing process or the materials used. It does not cover accidental, malicious or damage caused by wear and tear & driver influence. There are a number of reasons why tyres may wear down quicker than anticipated.


To make a claim please be aware the tyres will be sent to the manufacturer for examination. This process can take upto 10 weeks and replacements tyres are not provided during this time. If a fault is found you will be given a refund based on the tread worn. If there is no fault found the manufacturer will return the tyres to you.


RAC Tyres are proud to follow the British Tyre Manufacturers Associations tyre warranty process.


Quality control and tyre safety is paramount to Tyre Manufacturers. The BTMA tell us the experience within the industry over many years shows that tyre complaints are most commonly the result of poor care and maintenance or driver influence and tyre underperformance is rarely due to manufacturing defects.


RAC Tyres are covered by a minimum 12 month manufacturer warranty. The manufacturer warranty covers defects from the manufacturing process or the materials used.

What should you do if you feel there is an issue with your tyres?

Firstly, please go back to the garage and let them know what the issue is. They’ll be able to check to for any issues caused by fitting and will be happy to resolve them for you.


If after this you feel the fault may lie with the manufacturing of the tyre or a defect in the material you can ask for the tyres to be examined under the manufacturer warranty.

How does the claim process work?

You will be asked for this information and we’ll make arrangements to collect the tyres from the garage where you had them fitted at a time convenient to you. The tyres are then sent back to the manufacturer for investigation. The investigation can take upto 10 weeks and replacement tyres are not provided during this time. Therefore please consider what arrangements you will make whilst it takes place.


The results will be sent to you directly by the manufacturer, if a fault is found you will be given a refund based on the tread worn. For example, 50% worn tread would give a 50% refund on the cost of the tyres. This refund will be arranged through the garage who fit the tyres.


If no fault is found the manufacturer will arrange for the tyres to be returned to you and no refund will be issued.


To start a claim please complete this form and we’ll be in touch within 48 hours to make arrangements for the tyres to be removed for inspection. Please note this process can take upto 10 weeks and you will not be provided with replacement tyres during this time.

Unhappy with results?

The BTMA tell us the experience within the industry over many years shows that tyre complaints are most commonly the result of poor care and maintenance or driver influence and tyre underperformance is rarely due to manufacturing defects. There are a number of reasons why tyres may wear down quicker than anticipated.


If you are unhappy with the result of the manufacturer examination please refer to guidance set out by the BTMA. If you arrange an independent tyre examination and this shows different results to the manufacturer report please send these directly to RAC Tyres for review.

You’ve not listed the tyre brand I want

We aim to offer a range of tyres to suit all budgets. Please contact us with the tyre brand and size you are looking for and we'll do our best to supply these to you.

Why does my car not appear when I enter my registration number?

We check the vehicle type on DVLA's database from the registration of the car you enter. Recent private number plates may not appear, if you are concerned that your vehicle has not been found please contact the DVLA at www.dft.gov.uk/dvla. You can still order tyres with us by entering the tyre size via the homepage. Contact us for further assistance.

Commonly asked motoring questions

Why does my steering wheel vibrate at higher speeds?

Tyre wear, wheel alignment and imbalance can cause the steering wheel to vibrate. If you notice a vibration, it's important you ask a garage to check this for you. If left unchecked, the long-term effect could be higher fuel consumption, steering and braking problems.

Why does my car veer to one side?

Your vehicle may need to be re-aligned if it's pulling to one side. It's important that you ask a garage to check and correct this for you. Whilst low tread maybe a factor, it is unlikely that general wear and tear of tyres would cause this.

I’ve hit a kerb

You should check your tyres whilst straight for any noticeable impact, loss of pressure and tread damage. If the car is pulling to one side the alignment or balance may have been affected. It's important to ask a garage to check this for you.

How are wheels balanced?

Technicians use balancing machines and the right weights for your vehicles wheels.

I have feedback about my customer experience

We'd love to hear about your experience, please contact us

General tyre terms

The definition of 4x4

A 4x4 is also known as an 'off road' vehicle. We can offer you great value on a range of big brand tyres for your 4x4. Simply enter your registration on the car tyre finder on the homepage.

The definition of XL

When you see XL, this means the tyre is reinforced. XL tyres are usually found on light vans, people carriers and sometimes on 4x4's and estate cars. Audi, Renault and Saab have recently began to endorse a new kind of reinforced tyre which offers an even better road grip for high performance and low profile cars.

6PR translated

6PR or 6 ply tyres are heavily constructed with further reinforcement known as 'ply'. These are used on light commercial vehicles. The average for most cars is 4 ply.

8PR translated

8PR or 8 ply tyres are heavily constructed with further reinforcement known as 'ply'. This is a second option for light commercial vehicles and 8PR means 8 ply. Extra steel reinforcement is used. The average for most cars is 4 ply.

* Free next day fitting offered on the majority of orders, earliest fitting time will be listed on site at time of selection, delivery is subject to stock and stock location.